‘498 complaints filed against public services in third quarter of 2015’

AMMAN — Around 67 per cent of complaints filed against the quality of public services in the Kingdom in the third quarter have been completely resolved, Public Sector Development Minister Khleef Al Khawaldeh said in a ministry statement released Sunday. 

According to a report referred to Prime Minister Abdullah Ensour, the Public Sector Development Ministry said it received 498 complaints about the quality of 43 public services during the third quarter of 2015, 167 of which are still pending. 

The largest share of complaints filed against the quality of public services in the Kingdom originated in the nation’s capital, Khawaldeh said.

The minister said 68 per cent of these complaints focused on services offered by the Greater Amman Municipality, the Social Security Corporation, the Water Authority of Jordan, Yarmouk Water Company, Jordan Water Company (Miyahuna) and the ministries of education and health. 

Most of these complaints were in relation to teachers’ appointments, the schedule of the General Secondary Education Certificate Examination, employee commitment to official work hours, medicine shortages at hospitals and health centres, and employer evasion of registering workers under the Social Security Corporation’s umbrella.

Khawaldeh added that 46 per cent of these complaints came from Amman, followed by Irbid and Zarqa, while only 2 per cent originated in Aqaba.

Grievances noted were in regard to employee behaviour, the environment in which the service was offered, the time taken to offer said services, and the measures and documents needed, according to the minister.

He also urged the public to file complaints with a special unit at the ministry by calling 065008080 or by filling in a form on the ministry’s website (www.mopsd.gov.jo).