Gov’t report criticises quality of services at Labour Ministry branch

AMMAN – Inspectors from the Public Sector Development Ministry recently carried out an unannounced visit to a Labour Ministry branch in Amman and recorded a number of negative observations related to the quality of services offered to the public. 

The visit was made to the ministry’s branch in Amman first district in the neighbourhood of Jabal Hussein. 

The report prepared by the inspectors following the visit, which was made available to The Jordan Times, criticised employees of the agency for not giving enough attention to people seeking services by not answering their inquiries properly. 

The report said people waiting to be served complained about visiting more than one department affiliated with the Labour Ministry to have their applications processed and completed. 

Furthermore, the department did not update information related to documents required to obtain services, said the inspectors’ report, adding that there was no special office or desk to offer assistance to visitors. 

The premises also lacked access for people with disabilities, according to the report. Windows offering services to the public saw long lines due to lack of an electronic take-a-number system.  

The inspectors also criticised the way files and records were documented, stating the possibility of damage or loss. 

The report recommended the need to provide employees with training to improve their performance and render them able to offer better quality services. 

Over the past three years, teams from the Public Sector Development Ministry have carried out unannounced visits to various government agencies to monitor their performance and submit reports to the prime minister and concerned ministers.