PSD receives over 7 million calls in 2024 through emergency number 911

AMMAN — The emergency number 911 received over 7 million calls in 2024, resulting in more than 5 million reports that were fully addressed by all departments of the Public Security Directorate (PSD), averaging 19,000 calls daily.

Assistant Director of the Operation and Control Department at PSD Col. Amer Nuwaylati on Tuesday said that over the past two years, the department, inaugurated by His Majesty King Abdullah in 2009, has been equipped with the latest technology and systems to meet evolving needs.  

Nuwaylati added that the call-handling system has been upgraded to include audio and video reports via the 911 mobile application, the Jordan News Agency, Petra, reported.  

This enhancement specifically targets issues such as celebratory gunfire, reckless driving, and traffic violations endangering public safety, he added. 

The official said that the PSD processed over 18,000 notes that were addressed by specialists.

Nuwaylati highlighted the launch of the 114 application for people with disabilities, particularly those who are deaf, facilitating their communication with the PSD when needed. 

Over 1,100 calls were received through the application in 2024, all promptly addressed, he pointed out.  

He noted that the modernisation of the operations and control system is ongoing, aligning with digital advancements, including expanding the drone unit’s operations to enhance traffic management across the Kingdom, especially in Amman. 

Nuwaylati added that these drones are connected to the Operations and Control Room and the control centres of the Greater Amman Municipality.  

He highlighted that most critical facilities across the Kingdom have been linked to the "Safety Code" system operated by the department, which connects external cameras, theft prevention, and fire alarm systems of institutions such as universities, schools, hotels and malls to the unified 911 emergency number. 

The PSD official noted that are currently some 9,000 cameras connected to the Operations and Control Room.